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Frequently Asked Questions

Digital Cable

Q. What exactly is Digital Cable?

A. Digital Cable is a technology that delivers brilliant picture and sound quality to your house without a dish or antenna on the outside of your home or apartment. It delivers information, entertainment and music to your home.

Q. Does every TV in my home need a separate cable box?

A. Yes. Having a box for each TV allows you to access the complete digital lineup. Without a separate box for each TV, you cannot access the features like pay-per-view and the on screen guide providing information about each show. It is possible to get channels without a box, but it is not the full line up available to you.

Q. Do I need a Digital Television to get digital cable channels?

A. No. Your cable service includes a Digital TV box that allows your television to receive the digital signal. You can continue to enjoy your current television without the expense of a new digital version.

Q. What's the difference between Digital TV and satellite service?

A. Weather plays an important role in the signal quality you receive from satellite service. Rain, snow and heavy winds can interrupt the programming you are watching. Cable is not affected in this way. Satellite services require you to buy equipment from them. Cable companies own the equipment you are using so if the equipment is outdated or needs to be replaced, you do not have to buy all new equipment.

Q. How can I order Digital Cable?

High-Speed Internet

Q. Is High-Speed Internet access compatible with both PC and Mac?

A. Yes. High-Speed Internet will work with a PC or a Mac.

Q. Can I get high-speed Internet without cable TV hooked up?

A. Yes. You can order stand alone high speed Internet service. However, you can save money by bundling services together! By bundling, you will get more great services for your home at big savings!

Q. Is it possible to watch TV and surf the Internet at the same time?

A. Yes! The network was built with convenience in mind. The services can share the same line and not interfere with each other.

Q. Can I take calls while using the high-speed Internet connection?

A. Yes! This high-speed Internet solution doesn't use a telephone line and will not interfere with phone calls.

Q. How can I find out if high-speed Internet is available in my area?

Phone Service

Q. What is phone service from a cable provider?

A. Phone service from your cable provider is a new technology that allows you to make calls over the data network of your cable operator. With this technology, you are able to keep your current phone number and phone. You will also be able to get calling features like voice mail, call waiting and more!

Q. What is VoIP, or Voice over Internet Protocol?

A. Voice over Internet Protocol is a technology developed to send calls over existing data networks. While some services use the Internet for call transmission, cable companies use a separate network to give you a far superior connection.

Q. What is the difference between phone service from my cable provider and traditional phone service?

A. Digital phone service is designed to save you money over traditional phone service without sacrificing any of the aspects of your current phone service. You can keep your current telephone number and phone. You can also take advantage of your favorite calling features like caller ID, call waiting and voice mail. You can save even more money by bundling this service with cable TV and Internet services. You'll have three great services on one convenient monthly bill.

Q. If I subscribe to phone service through my cable provider, will I still get services like Call Waiting and Caller ID?

A. Yes! You can still get your favorite calling features. Popular features include: Voice Mail, Call Waiting, Caller ID, Call Waiting with Caller ID, and Three-Way Calling.

Q. How can I find special offers on phone service in my area?

Disclaimer:

Price For Life Double Play

-*Voice fees include those that are federal, state, and local government permitted and mandated, such as 911 and Universal Service Fund, and CenturyLink surcharges for the Property Tax Recovery Fee; Federal Regulatory Recovery Fee; and Facilities Relocation Cost Recovery Fee. Taxes also apply. For information about taxes, fees and surcharges, visit www.centurylink.com/feesandtaxes ; rates subject to change.

Service and offer are not available everywhere. Rate is available to new and existing, qualifying residential customers who reside in qualifying markets where plan is available. Limited time offer. CenturyLink provided modem may be required for High Speed Internet; lease ($10/mo. fee) or a one-time purchase (up to $150) option available (S&H applies for overnight delivery, if requested). For Internet, self-installation, if available at customer’s location, may be selected at no charge; a professional technician installation fee of up to $125 will apply, if selected by customer or is required due to network technology at customer location. Credit approval and deposit may be required. Month to month (sometimes referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept HSI Subscriber Agreement prior to using service (see centurylink.com/legal). Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See centurylink.com/help for taxes. Listed internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information. Home Phone with Unlimited Nationwide Calling: Service applies to 1 residential phone line with direct-dial, local and nationwide long-distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.

Price For Life High-Speed Internet

Service and offer are not available everywhere. Rate is available to new and existing, qualifying residential customers who reside in qualifying markets where plan is available. Limited time offer. CenturyLink provided modem may be required for High Speed Internet; lease ($10/mo. fee) or a one-time purchase (up to $150) option available (S&H applies for overnight delivery, if requested). Self-installation, if available at customer’s location, may be selected at no charge. A professional technician installation fee of up to $125 will apply, if selected by customer or is required due to network technology at customer location. Credit approval and deposit may be required. Month to month (sometimes referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept HSI Subscriber Agreement prior to using service (see centurylink.com/legal). Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See centurylink.com/help for taxes. Listed internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information.

Home Phone with Unlimited Nationwide Calling:

Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. An additional charge may be assessed to customer if usage consistently exceeds 5,000 minutes/mo. International calling billed separately.